Trade Terms
- The minimum opening order is £250, reorders are £150.
- Turn around time is usually 2-4 weeks, however, please contact us if you are on a tight deadline as we can often accommodate shorter lead times.
- Carriage paid on orders over £350+VAT
- Prices are subject to 20% VAT.
- We accept payment via credit card, debit card or bank transfer.
- No returns or exchanges once order ships (unless faulty).
- Payment will be processed before shipping.
- Net 30 terms can be arranged on application after a minimum of three orders.
- Stock remains the property of Esoteric London Ltd until fully paid for.
Exclusivity policy
Many of our stockists are smaller boutiques, and we understand how important is it to have original and unique stock. So we offer an excellent exclusivity policy to enable us to help you keep your stock feeling fresh.
We have a fantastically huge range including over x400 products within around 25 different collections! So it's quite rare that clashes occur.
We offer postcode exclusivity* on products within ranges for 3 months from last order, in order to hold exclusivity on your ranges simply place another order within 3 months (or if you're having a slow sales period then drop us an email and let us know, and, depending on your location, we may be able to extend this to 6 months for you).
If you would like to discuss postcode exclusivity on the brand as a whole, or developing a range that is exclusive to your shop, then please don't hesitate to get in touch to discuss these terms and the order minimums required in more detail.
Please do understand though, this policy is a good will gesture and not a binding guarantee, as there there may be rare occasions where it is impossible to maintain, for example somewhere local may not have a similar postcode, i.e. on a border town, so on these occasions it is possible a close neighbour could have a completely different postcode, so we would have no way of knowing from our database that it is actually close by. We will always do our best to maintain the policy though, and if we are alerted swiftly after delivery of a potential clash in product lines, we will likely be able to facilitate swapping of stock to different ranges.
*We do not offer postcode exclusivity within London.
General Website Terms of Use
Terms & Conditions (in short)
- By ordering any of our products, you agree to be bound by these terms & conditions.
- By placing an order at Esoteric London, you warrant that you are at least 18 years old or have parents' permission to buy from us.
- All personal information you provide us with or that we obtain will be handled by Esoteric London as responsible for the personal information.
- Events outside Esoteric London's control shall be considered force majeure.
- The price applicable is that set at the date on which you place your order.
- Shipping costs and payment fees are recognised before confirming the purchase.
- Card information is transmitted over secure SSL encryption and is not stored.
- Please note that local charges may occur for which we are not responsible and have no control over.
- Esoteric London reserves the right to amend any information without prior notice.
Terms & Conditions (in full)
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Esoteric London, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Esoteric London for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Personal Information
All personal information you provide us with or that we obtain will be handled by Esoteric London as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Esoteric London and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Esoteric London to delete or correct the information held about you. By accepting the Esoteric London Conditions, you agree to the above.
Force Majeure
Events outside Esoteric London's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Esoteric London is released from Esoteric London's obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Payment
All products remain Esoteric London's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Esoteric London.
All transfers conducted through Esoteric London are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Cookies
Esoteric London uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Esoteric London without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Esoteric London we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Additional Information
Esoteric London reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Esoteric London has the right to cancel the order and refund any amount paid in the best way. Esoteric London shall also notify the customer of equivalent replacement products if available.
All enquiries: sales@esoteric-london.com